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WHAT IS WRONG WITH US?
Sunday, 22 July 2007
Arrogance is machismo
Mood:  suave
Now Playing: Customers are courtesans in India
Topic: CUSTOMER RELATIONS
Have you ever realised why stress levels are high amongst us Indians? Because arrogance is macho in India. When I went to London for two weeks I never heard a single expletive in public place either in their conversation or while dealing with customers. They simply don't think rude behaviour as a sign of machismo.

Everyday, I am witness to ugly, intemperate exchanges between bus conductors and customers. And I keep asking myself:do the conductors have a right to shout at customers? Only yesterday I was witness to verbal duel between passengers, the bus conductor and a young boy who was late in reaching the door to get down from the bus. By the time the boy reached the doorway to alight at Churchgate station the crowd outside had barged in. After a scuffle and a few punches the boy finally managed to get down. First, I don't understand why bus conductors try to make the bus ride look like a 400 metre steeple chase. If the bus conductor and the driver are in such a hurry to reach their destination to keep to time why can't they start on time.

Also, if the people had been a little accommodating in letting the boy getting down there would have less stress, no bad blood and general cheer around. The conductor could have assured the boy that the bus would leave only after he gets down and he could have said that with a smile. That is the way it should be. But we Indians love to bring people down to their knees, we get sadistic pleasure in making others feel miserable and we love to misuse our position to throw our weight around. This, in spite of our bleating about great Indian culture, our family values, our manners in public places, calling elders with a Ji and all that bunkum. See the way bigger vehicles push around smaller vehicles on the road for no reason than arrogance.

I am struck by Indian insolence and could quote hundreds of examples. If you have not noticed this earlier it will surprise you that even in case of premium products like Rs 10+ lakh car,  foreign bank savings account or a BlackBerry, the official who is dealing with customers never knows the edict of customer relation that you are not supposed to shout at your customer, under ANY circumstances. Long ago when I was in school my aunt in the US told me that she, a front desk customer relations personnel, has standing orders not to even sound sarcastic when she is dealing with a customer who is lying. She was working for a small time insurance company. Why can't we Indians learn from the Americans, Japanese and the West Europeans.

The Indian culture which runs in our veins has taught us that arrogant behaviour is fashionable. We never learnt that customers have to be treated with respect, politely and as the raison d' eter of our business. We never learn to say please, thank you or sorry. While the westerners would not only say those words far too often but even earnestly feel for the customer.

Why do you need a Mahatma to tell you that customer is god, and he should be treated as god. I have seen that particular Gandhi's saying put up in many post offices. Is that not as plain as day.

Posted by Anil Nair at 5:58 PM
Updated: Sunday, 22 July 2007 6:54 PM
Thursday, 24 May 2007
Encountering Modi
Mood:  hungry
Now Playing: Can Modi be held culpable for fake encounters?
Topic: The politics of encounter
When the plea for CBI investigation into the fake encounter case in Gujarat was dismissed by the Supreme Court on Thursday several records were set straight. First, politicising the issue does not help matters. When you listen to the political pundits, mostly who are avowed secularists, you start wondering why in all the other states where there are rampant police excesses no one finds the chief minister of the respective states culpable. Have you heard the names of the Maharashtra chief ministers or the Punjab chief ministers,  even in the passing, when fake encounters are brought to light?

And in states like Kerala where police's mainstay remains elimination of political adversaries of the Left, some even from the affiliated organisations who don't toe the party line, it is best left to discussions at the village tea shop. It is like comparing Gujarat riots with Marad killings. As the joke in Ahmedabad is that even the earthquake and the cyclone in Gujarat have been promptly attributed to Narendra Modi. But beyond the humour, there is another image that is being created by the Congress and the Left. That all this terrorist threat to Modi is bunkum. Can one even comprehend the security enhancements which have taken place in the US and the UK after September 11, especially for the political class.

The logic behind high security given to politicians in power is that they have to take tough decisions in relation to national security which increases security threats against them, hence  it is incumbent to protect them. One former election commissioner in India has been naïve enough to be qouted as saying people who want security cover should refrain from pursuing political career. That is to suggest that only people who have suicidal tendencies must join politics. Thankfully the public opinion in this country has not been so unsophisticated to buy that argument. People don't cavil the security provided to politicians like Bal Thackeray, Modi or even Mayawati as their role in politics has been to call a spade a spade, just as take stringent measures to curb terrorism.

Another strange fact that keep bobbing up is that another shoot-out and killing of terrorists in Mumbai by Gujarat police is now being given a colour of fake encounter. This refers to Israt Jahaan, a college student and resident of Mumbra, some 50 km away from Mumbai. Though it was conclusively proved that Jahaan was an accomplise to her terrorist boy-friend, the secular parties are busy working on giving the pack of four terrorists who were planning to eliminate Modi, a resurrection.

Posted by Anil Nair at 8:49 AM
Updated: Sunday, 22 July 2007 6:56 PM
Sunday, 13 May 2007
Hindus in Islamic countries
Now Playing: Happily married Hindu man, Muslim wife separated by authorities on religious incompatibility
Topic: SHARIAT LAW
First, let us tell you tell a story of a couple who has been happily married for 21 years. On April 2 this year the Islamic authority of the country where they live ruled that they cannot stay together as the woman was Muslim and her husband is Hindu. You must be thinking this must be Saudi Arabia. Well, this happened in a country which is considered modern, rich and in the company of the Asian tigers. It has a high per capita income, dazzling cities, most modern technology infrastructure   and prides itself as 'truly Asia' -- Malaysia. But it is an Islamic country where laws tend to be more Shariat-like than modern.

On May 3 the high court then ruled that the husband, though being Hindu, can have custody of the children. Small mercies. But again, the rider is that as the mother is Muslim the children will necessarily be Muslim and follow Islam. If you are shaken by the incredulity of the goings-on in a First World country braze yourself. The fateful Tuesday's ruling has been acclaimed as historic for freedom and minority rights in that ultra-modern country. But neither the media nor the human rights organisations are questioning the original verdict of separating a happily married couple on grounds of Islamic tenets. And look at the noise the human rights organisations would make if this had happened in India where there is so much public resentment to Muslim boys and their families beguiling and converting Hindu girls for marriage. The sauce for the goose is never the sauce for the gander.

According to a foreign news agency report, the ruling over the custody of children was given by the high court which was attended by the couple. The Hindu husband Marimuthu Periasamy and the Muslim woman Raimah Bibi Noordin were emotional and intense in their appeals. Both are working in rubber estates as tapers where they had met two decades ago and fallen in love. They have seven children aged between four and 14. The crux of the issue is that Marimuthu did not agree to get converted to Islam when he got married to Raimah. Revenge came 21 years later.

If one scans the newspapers or the Internet you will not come across even one strongly worded rebuke from the international watchdogs of human freedom. Hindus, Buddhists and Christians are the most prominent minorities in Malaysia. Indian secularism has caught the world's imagination. What has made ordinary Hindus in Malaysia seeth in anger is that the couple lived together for 21 years and only in these days of rising aggressive Islam the authorities got into the act of parting them asunder.

Muslim countries can have sobering effect on people who make so much of a deal of freedom and personal choice. But unlike India, freedom is at a premium in these countries.  Eateries and restaurants, howsoever plush they may look, in most of Islamic South Asia have strange protocols. Muslim and non-Muslim customers are segregated at the dining tables though some restaurants make a liberal concession of only separating the plates of Muslims and non-Muslims.

Even in the role-model city-state of Singapore, the main university called the National University of Singapore (NUS), the sprawling canteen for students practices this racist measure. It is akin to the apartheid in South Africa. The ostensible reason for such a practice in Muslim countries is that the people or the plates of pork-eaters, or to put it in other words -- the kafirs, should not be mixed with those of the pious followers of Islam. But some people argue that though eating pork is sacrilege in Islam and most Muslim countries have banned it, it is at least available freely in countries like Singapore. And only a few months ago during the municipal elections in Mumbai the NCP led by our agriculture minister Sharad Pawar who is a partner in the UPA, widely advertised his dream of turning Mumbai into a Singapore if they are voted to power. No one mentioned if we are going to have the same protocols in all the restaurants in Mumbai. But then all the manufactured outrage seemingly disappears into thin air in a Muslim country.

Posted by Anil Nair at 9:24 AM
Sunday, 6 May 2007
JeM becomes corporate entity
Mood:  lazy
Now Playing: US State Dept finds India's anti-terrorist law enforcement outdated
Topic: Islamic terrorism

The next time you see an irresistible festive offer on white goods at a mall, it could well be new products launched by Jaish-e-Mohammad. Or the flurry of building activity in your neighbourhood could be real estate development by the famed terrorist organisation. Only weeks ago National Security Advisor MK Narayanan told a disbelieving Munich conference that he had strong suspicion that the stock markets could be manipulated with terrorist organisations pumping in their ill-gotten wealth, even while playing bull and bear to increase return on investment.

Now the US State Department brings out a spine-chilling report to substantiate these claims. Commodities and real estate sectors are the prime targets for investments, according to the Country Terrorism Reports 2006. JeM has invested in other legal businesses also, like consumer goods manufacturing, the report adds. The strategy was made in anticipation of asset seizures by the Pakistan government, when JeM withdrew funds from bank accounts and invested them in legal businesses. JeM is funded by al Qaeda. The terrorist group is also involved in restaurant and shipping business. In the growing economy it is easier to make money and to divert it to jihadi activities.

Speaking about terrorism worldwide the report says the number of people killed in terror attacks has increased by over 40 per cent while attacks have increased by 28 per cent. This could only mean that death rate in each attack has gone up. Not surprisningly, 65 per cent of all deaths in terror attacks has been in Iraq. But it is revelation to suggest that 35 per cent of deaths occur outside Iraq when most of us always thought only Iraq is riddled with the daily death-dance of terrorism. Iran, according to the report, is the world's biggest sponsor of terrorism supporting extremist groups throughout West Asia and more particularly in Iraq.

The report does not say about Iran's involvement in terror in South Asia but that is anybody's guess. Terrorism based on religion knows no boundaries. Like recently, China trashed Pakistan's claim over closing terrorist camps, when it accused it of the same crime against humanity as India does quite often.

Another of our neighbours Afghanistan, where jihadi terrorism breeds uninterrupted by modern civilisation, also witnessed a large jump in attacks, according to the report. The worrying aspect is that, the report makes it amply clear that terrorist organisations like al Qaeda are adapting to the counter-terrorism mechanisms. Must that include proactive involvement to enter the equity markets to beat the financial embargo laid by the war-against-terror syndicate?

But beyond that primer on terrorism it is the report's overview of South and Central Asia which is essential reading for Indians. The report states matter-of-factly, "terrorists staged numerous attacks in India, including a series of commuter train bomb attacks in Mumbai which killed over 200 people and injured more than 700. Despite challenges associated with its law enforcement and judicial systems, India achieved major successes this year, including numerous arrests and confiscation of explosives and firearms". There was no mention, however, of the excruciatingly long time taken by the courts to dispense with final orders in the first serial bomb blasts case in Mumbai in which Sanjay Dutt is involved. But the no-holds-barred report tells almost that. Read this: "India's counter-terrorism efforts were hampered by its outdated and overburdened law enforcement and legal systems. The Indian court system was slow, laborious, and prone to corruption; terrorism trials can take years to complete. An independent Indian think-tank determined that the thousands of civilians killed by terrorism in Jammu and Kashmir from 1988 to 2002 received justice in only 13 convictions through December 2002; most of the convictions were for illegal border crossing or possession of weapons or explosives. Many of India's local police forces were poorly staffed, trained, and equipped to combat terrorism effectively".

On our other neighbour Bangladesh, the import of its statement should not be lost on anyone. Bangladesh, it said, continued to arrest extremists but the deteriorating political situation in that country may increase the opportunity for refuge or transit. That statement could well be applied to places in India as well. In Nepal and Sri Lanka terrorism carried out by the Maoists and LTTE posed serious challenge to the governments in power.

The most prominent terrorist groups were violent extremist groups in Jammu and Kashmir; Maoists operating in the Naxalite belt in eastern, southern and central India and ethno-linguistic nationalists in the north-eastern states, according to the US State Department report.

But the most instructive part of the report is about how minorityism has shown its link to terrorism. The report says, India alleged, based on numerous arrests and several attacks, that the UN designated Foreign Terrorist Organisations (Jaish-e-Mohammad and Lashkar-e-Taiba) began a campaign in the Indian heartland to gain support from India's minority Muslim population for terrorist attacks. The Indian government, it added for good measure blamed the two prominent terrorist organisations based in Pakistan for several attacks in major Indian cities. Does that mean that the terrorist organisations in Pakistan are getting support from Muslims by raking up minorityism, is again, anybody's guess.

Recounting the major terror attacks in India the report says, on July 11 terrorists set off seven blasts on packed commuter trains in Mumbai killing at least 200 people and injuring more than 700. On March 7 terrorists set off three blasts in the holy city of Varanasi killing 21 and injuring 62 people. Without mincing words the report says, on September 9 terrorists set off a series of blasts outside a Mosque in the western city of Malegaon that killed 38 people and wounded more than 50. Police found that Malegaon attack was perpetrated by Islamic extremists hoping to invite further anger between Hindu and Muslim communities.

Dwelling further on the terror attacks in India the report says, on October 27, Karnataka state police in Mysore arrested two suspected terrorists who allegedly belonged to the terrorist group Al-Badr. "Police believed the suspects were inserted as an advance team to establish a base in southern India from which they would facilitate terrorist attacks on economic and government targets, especially in nearby Bangalore, a high-tech hub". This only confirms worst fears over the ambitions of terrorist organisations. They can subvert the system to enter legitimate business as well as threaten existing ones. Will Bangalore become another Bollywood?

On the othe hand, the July 11 terrorist attack in Srinagar that killed eight tourists and injured 43 in Srinagar was "designed to inhibit growth in the tourism industry and to hamper increasing Kashmiri enthusiasm for normalization of ties between India and Pakistan".

On Naxal terrorism, which has subsumed large swathes of eastern, central and southern India, the report says that naxalites grew in sophistication and lethality. Naxalites launched several high-level attacks, raising the insurgency's profile, and expanded the rural territory under their control.

All the same, the report even gives credence to several police investigations in all terrorism-related cases. "Despite these challenges, India scored major successes this year, including numerous arrests and the seizure of explosives and firearms during operations against Lashkar-e-Taiba and other terrorist groups". But don't be surprised if tomorrow jihadi terrorist organisations float a pension fund of their own in the stock markets. That is, if they haven't already.

********


Posted by Anil Nair at 6:56 PM
Friday, 6 April 2007
GANDHIGIRI
Mood:  chatty
Now Playing: Worshipping False Gods
Topic: Debate competition
This is the last of the blogs in this section. For newer blogs please click here: 1.  For older blogs you can please click here: http://tiped.tripod.com

Posted by Anil Nair at 9:22 PM
Updated: Saturday, 7 April 2007 9:18 PM

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